Pep Boys Appoints New CHRO

Philadelphia — Aug. 13

Automotive aftermarket service chain Pep Boys has announced the appointment of Jim Flanagan as its chief human resources officer. He is expected to start with Pep Boys on Aug. 26.

Flanagan previously served as chief human resources officer of GSI Commerce prior to its acquisition by eBay.

Mike Odell, president and chief executive officer said, “Jim’s prior experiences with fast-growing organizations known for their customer service as well as with organizations in the ecommerce space make him a perfect fit with Pep Boys. Jim will be instrumental in leading our cultural change from transactional to relationship-based customer service and setting the tone for delivering great customer experiences across the company.”

Source: Pep Boys