Activity in the Twittersphere:
Can happiness at work actually have a positive business impact?
@VBhagtani: Absolutely! Employee engagement leads to customer engagement. Think #zappos #facebook #google #apple.
@TheHandtalks: If you are passionate about what you do it shows on your face and in the successful decisions you take.
A September 2011 New York Times article discussed a 2010 study based on Gallup’s well-being index that draws correlations between employees’ perceptions of their workplace and business outcomes such as customer loyalty and financial performance. Researchers found that “lower job satisfaction foreshadowed poorer bottom-line performance.” Gallup estimates the cost of America’s disengagement crisis at $300 billion in lost productivity annually.
Read Up on Happiness in the Workplace
Talent Management blogger Dan Bowling said that hard facts on workforce happiness today are murky at best. However, experts have compiled extensive research on the subject in the last decade. Here are a few titles on the measure of happiness and its effect on the workplace:
Positive Organizational Scholarship by Kim Cameron, Jane Dutton and Robert Quinn.
Exploring Positive Relationships at Work by Jane Dutton and Belle Rose Ragins.
The Levity Effect: Why it Pays to Lighten Up by Adrian Gostick and Scott Christopher.
By the Numbers
Job satisfaction in America is at an all-time low. The Harvard Business Review (HBR) cited a 2011 Conference Board survey which stated that “employees were the unhappiest they have been in their 22 years of tracking job satisfaction rates.” HBR then drew numbers from The Happiness Advantage by Shawn Achor and reported that “a decade of research proves that happiness raises nearly every business and educational outcome: raising sales by 37 percent, productivity by 31 percent and accuracy on tasks by 19 percent, as well as a myriad of health and quality of life improvements.”