Weston, Fla. — Jan. 4
Ultimate Software, a provider of unified human capital management SaaS services for global businesses, announced that the company’s customer service team has achieved its 13th consecutive certification from the Service Capability & Performance (SCP) Standards Certification program.
Ultimate Software achieved certification after an extensive audit of its customer service and support center. The SCP Standards quantify the effectiveness of an organization’s customer service and support based upon a set of performance standards.
The SCP (Support Standard, Field Service Standard, Professional Service Standard) is part of a suite of service capability and performance standards designed to improve the effectiveness of technology service operations.
A consortium of technology companies and Service Strategies Corporation created the standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes.
Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
Ultimate Software joins the ranks of other technology companies that have achieved the SCP Certification, including EMC Corp., Lockheed Martin Inc., GE Healthcare, Rockwell Automation, Nokia and NetApp.
More than 200 technology support organizations around the world participate in the SCP program.
Source: Service Strategies Corp.