- 2/8/12
By treating each call as an opportunity instead of a cost, the ING Direct USA sales center has raised brand awareness, built value and increased customer loyalty.
- 1/4/12
Feedback metrics and more traditional data helped the National Insurance Board of The Bahamas commit to customer service.
- 12/15/11
Advance America built a retention program into its candidate recruitment process to address high turnover and reduce cost.
- 11/9/11
To overhaul its costly interview process, energy company Black Hills Corp. incorporated video to ease new-hire planning, standardize processes and enable 360-degree feedback.
- 9/6/11
Technology enabled The SCOOTER Store to reduce benefits costs, improve its health plan performance and give employees ownership in their own health.
- 8/3/11
B.F. Saul’s employment branding campaign, Our Big 3, has helped create a workplace culture that fosters higher satisfaction for guests and team members.
- 6/28/11
After reviewing the poor level of compliance, timeliness and impact of traditional reference checks, The Children’s Hospital adopted new survey technology to improve quality of hire.
- 6/1/11
Many organizations apply for and win awards, but the benefit isn't winning — it’s the journey and its effects on employees and organizational culture.
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