Case Studies

The Great 2012 Talent Migration

Julie Norquist Roy - 5/4/12

Now is the time for businesses to rethink their performance management processes before employees seek development and advancement opportunities elsewhere.

The Age of Agility

Jessica Krinke - 5/2/12

Unilever’s flexible work model changed what it means to go to work. Leaders created a place that made employees’ lives better despite increasing pressure to be more productive.

At Their Service

Frank Ricciardi - 3/28/12

Kelly Services adopted an employee-centric, technology-driven talent management strategy to engage its global workforce.

Rebuild the Engagement Survey Engine

John E. DiBenedetto and Jonathan E. Jones - 2/28/12

General Parts International Inc. designed its own survey to show how engagement drives business results and how a focused action plan promotes change.

Designing the Un-Call Center

Jason Heupel - 2/8/12

By treating each call as an opportunity instead of a cost, the ING Direct USA sales center has raised brand awareness, built value and increased customer loyalty.

Closing the Feedback Loop

Marcie Levine - 1/4/12

Feedback metrics and more traditional data helped the National Insurance Board of The Bahamas commit to customer service.

Track for a Better Fit

Shay R. Myers - 12/15/11

Advance America built a retention program into its candidate recruitment process to address high turnover and reduce cost.

Need Work? Need Webcam

Chip Luman - 11/9/11

To overhaul its costly interview process, energy company Black Hills Corp. incorporated video to ease new-hire planning, standardize processes and enable 360-degree feedback.