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Social Business: Not Just for Gen Y Anymore

 -  4/19/12

Social software’s potential for management makes it a valuable tool for workers of all ages, and companies that embrace it might be more successful in the long run.

When it comes to social software, companies often get hung up on common misconceptions without realizing its potential in various talent management processes.

The first misconception is that social networking tools and sites are a waste of valuable work time. The near ubiquity of popular social networking sites such as Facebook and Twitter in workers’ personal lives lends this conclusion an air of credibility.

But skepticism about the business use of social software and networking may end up leaving companies slow to take them up on the outside looking in.

“Candidly, I think they’re going to go out of business,” said Daniel Debow, co-founder and CEO of Rypple, maker of a social performance management tool used by several companies.

Debow said the expectations of customers have changed and their interactions have become more social. Companies that embrace social as a way of business, not just in customer interaction, will be more successful in the long run, he said.

“It comes when people are empowered and engaged — when they get things done faster than their competition,” he said. “They respond faster and have better client relations, customer service and loyalty.”

Another misconception is this: When social software does have a business purpose, it’s something to merely keep Internet-addicted, attention-challenged younger workers happy. A 2010 study by the Pew Research Center gives the lie to that idea. Social networking use among Internet users 50 and older doubled from 2009 to 2010, and half of all Internet users from 50 to 64 use social networking sites.

“It’s important to remember in 2002 and 2004, LinkedIn was a crazy concept,” Debow said. “Now everybody does it. No one thinks of it as something strange or out there. Quickly a social norm has changed.”

Social Software Is Big Business
Debow would know the potential of social software as a business. His company’s social tools are used by growing companies such as Facebook for performance management. But perhaps more significantly, online software giant Salesforce.com ponied up an undisclosed amount of cash in December to snap up Rypple.



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