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Enterprise Application Training: Accelerating ROI
- 12/31/06
In the current era of strict financial management discipline and accountability for companies, generating timely and satisfactory returns from enterprise application investments is crucial.
In the current era of strict financial management discipline and accountability for companies, generating timely and satisfactory returns from enterprise application investments is crucial. Mitigating the risk associated with a substantial enterprise application rollout isn’t easy. Project managers must consider workforce performance, user adoption and return on investment, not to mention technological issues. Just as a sharper and more accurate picture of economic conditions, customer preferences and business processes can enable successful companies to outdistance competitors, clearer visibility into enterprise software projects can improve the size and speed of returns on those large investments.
Far-sighted project managers understand that achieving enterprise software ROI requires business alignment, communications, training, measurement and support that begin early and continue throughout the software’s lifecycle. An effective enterprise application training platform should provide strong capabilities across each of these disciplines:
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Business alignment: Ultimately, an enterprise software application must support processes that advance the company’s strategic objectives. Before implementing any enterprise software initiative, project managers must first link their company’s stated goals to the business process changes required to achieve these goals. Then they can identify the enterprise software’s role in facilitating and enforcing change. Using an enterprise application training platform to reinforce this connection between the enterprise software’s capabilities and the company’s business processes will help increase the success of the implementation or upgrade among end users.
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Communication: The specifics of the alignment between process and technology should be communicated from the executive team to the entire organization. This level of communication creates a well-informed workforce that can have a significant impact on the success of the implementation. End users must know what the software is enabling, why that capability is necessary and how the plan will work. This information, delivered through an effective enterprise application training platform, improves end-user acceptance and can drastically improve workforce performance.
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