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Survey: 27 Percent of Managers Say Administrative Staff Doesn't Receive Enough Recognition

Eighteen percent of respondents also noted that their companies do not show appreciation to support staff during Administrative Professionals Week, which is April 24 to 30.

April 26, 2011
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Menlo Park, Calif. — April 26

Everyone likes receiving a pat on the back for a job well done, but a new OfficeTeam survey suggests that many support staff may not be getting the acknowledgment they deserve. 

Twenty-seven percent of senior managers interviewed said administrative professionals don’t receive enough recognition on a regular basis. Eighteen percent of respondents also noted that their companies do not show appreciation to support staff during Administrative Professionals Week, which is April 24 to 30. 

The survey was developed by OfficeTeam, a staffing service specializing in the placement of administrative professionals. It was conducted by an independent research firm and is based on telephone interviews with more than 1,000 senior managers at companies with 20 or more employees.  

Managers were asked, “How do you feel about the amount of recognition administrative professionals receive?” Seventy percent indicated they receive the right amount of recognition while 2 percent said they receive too much. 

“Administrative Professionals Week provides a great opportunity to recognize this group’s contributions, but employers also should honor the accomplishments of all workers throughout the year,” said International Association of Administrative Professionals international president Mary Ramsay-Drow, CPS/CAP.

Managers were also asked how their company recognizes the administrative staff during Administrative Professionals Week. Respondents were allowed to select multiple responses. More than a third organizes a celebration or lunch at work. Twenty-six percent offers presents such as flowers or a card, and a quarter praises them during a staff meeting. Fifteen percent give a handwritten thank –you note and 5 percent bring in a guest speaker. 

Of those surveyed, 18 percent indicated they do not recognize administrative staff during Administrative Professionals Week. 

“Although it may be common to invite support staff to lunch or bring them flowers or a gift card for Administrative Professionals Day, it’s important to find out what forms of acknowledgment they value most,” said OfficeTeam executive director Robert Hosking. “Workers also appreciate rewards such as public praise, company-sponsored professional memberships and registration to conferences or seminars.”  

Source: OfficeTeam 

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